Digital technologies consume information, support capabilities and transform experiences for customers, associates and executives. They do that in combination with core enterprise information and processing capabilities not in isolation from them. This is a fundamental reality of a digital edge. So-called ‘legacy’ resources are central to digital performance, capability, capacity and efficiency. Managing these resources as a digital platform rather than a collection of infrastructures describes one of the ways CIOs can think through IT’s role in a digital world.
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