End-user training for business intelligence is worth investing in — giving somebody a pencil doesn’t make them Picasso!
When I present on the topic of business intelligence failure, one theme that often comes up is inadequate user training. What’s fascinating to me is that everybody usually agrees, slightly wistfully, that there hasn’t been enough training done, often citing time pressures or budget constraints. But most seem to shrug their shoulders and say “that’s just how it is” – or, more fairly, have concluded there are more important problems to deal with.
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